Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 03:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 12, 02:55 UTC
Investigating - We are investigating an issue affecting device Provisioning in our DC13, SV15 and NY5 locations. Please stand by for further updates or reach out to support@packet.com for further assistance.
Aug 12, 02:53 UTC

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
99.9 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.91 % uptime
Today
Device Provisioning Operational
90 days ago
99.76 % uptime
Today
Packet Network Operational
Packet Website ? Operational
Packet Customer VPN ? Operational
North America Operational
90 days ago
99.95 % uptime
Today
DFW2 Provisioning Operational
90 days ago
99.84 % uptime
Today
EWR1 Provisioning Operational
90 days ago
99.8 % uptime
Today
SJC1 Provisioning Operational
90 days ago
99.86 % uptime
Today
DFW2 Block Storage Operational
EWR1 Block Storage Operational
SJC1 Block Storage Operational
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL2 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DTW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
99.86 % uptime
Today
IAD2 Provisioning Operational
90 days ago
99.97 % uptime
Today
IAH1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
99.86 % uptime
Today
LAX2 Provisioning Operational
90 days ago
100.0 % uptime
Today
MCI1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD4 Provisioning Operational
90 days ago
100.0 % uptime
Today
PHX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA1 Provisioning Operational
90 days ago
99.86 % uptime
Today
SEA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
PIT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
99.86 % uptime
Today
NY5 Provisioning Operational
90 days ago
100.0 % uptime
Today
SV15 Provisioning Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
99.95 % uptime
Today
AMS1 Provisioning Operational
90 days ago
100.0 % uptime
Today
AMS1 Block Storage Operational
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA2 Provisioning Operational
90 days ago
99.86 % uptime
Today
Asia Operational
90 days ago
99.95 % uptime
Today
NRT1 Provisioning Operational
90 days ago
99.86 % uptime
Today
NRT1 Block Storage Operational
HKG1 Provisioning Operational
90 days ago
99.86 % uptime
Today
HKG2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SIN3 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
EWR1 Switch Upgrade Aug 16, 04:05-07:05 UTC
On Sunday, August 16, 2020 at 12:05 AM to 03:05 AM EST (0405 - 0705 UTC), we will implement a disruptive network code upgrade on six of our Top-of-Rack switches in our EWR1 availability zone.

During the upgrade, Packet engineers will upgrade the software on the Top-of-Rack switch infrastructure in this datacenter. This upgrade process requires a reload of both switches in our redundant pairs, so it will result in up to 60 minutes of total downtime to your infrastructure behind each switch pair. Please note that this means there may be multiple occurrences of impact during the maintenance window as some switch pairs will require multiple reloads within the window.

If you have infrastructure that is in the scope of this upgrade, a direct notification via email will be sent to the maintenance email address listed within your Packet organization. Please reach out to our support team at support@packet.com if you have any questions or concerns.

Thanks,
Team @ Packet
Posted on Jul 24, 15:01 UTC
Past Incidents
Aug 12, 2020

Unresolved incident: Device Provisioning Issue - DC13, SV15, NY5.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 00:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 6, 18:56 UTC
Scheduled - On Friday, August 7th, 2020 at 2:00 PM to 6:00 PM EST (1800 - 2200 UTC), we will implement a non-disruptive upgrades to our block storage environments in our EWR1 availability zones. We have scheduled 4 hours for the upgrade event, and expect the maintenance to be non-service-disrupting for individual volumes.

Please reach out to our support team at support@packet.com if you have any questions or concerns.

Thanks,
Team @ Packet
Aug 6, 18:50 UTC
Aug 7, 2020
Aug 6, 2020

No incidents reported.

Aug 5, 2020
Resolved - BOS2 service has been fully restored. No further interruptions are anticipated but we are carefully monitoring the changing weather in the area.

We're declaring this incident as Resolved. Thank you for your patience!
Aug 5, 22:09 UTC
Monitoring - The damage was repaired and the service is now back online. We're currently monitoring its recovery while awaiting the all-clear confirmation from our provider.
Aug 5, 21:23 UTC
Update - The power line crew has arrived at the site and is reviewing the damage.
Aug 5, 14:52 UTC
Update - As of this morning, the tree removal and power line repair have not yet been completed. Our circuit provider is sending construction and fiber splicing crews to the site to ensure we have priority as soon as the repair is possible.
Aug 5, 12:29 UTC
Identified - Our circuit provider has identified a downed tree which is impacting a backbone cable as well as several power lines. At this time, an estimated time for when the fiber will be repaired is not available as the storm is still active in the area of the BOS2 facility.

This incident will be updated as we receive information regarding the repair work. Please reach out to support@packet.com if assistance is needed.
Aug 5, 00:22 UTC
Investigating - We are aware of an issue causing a network outage, which is isolated to one of our server racks in BOS2 facility. Our engineers are currently investigating this issue.

Please reach out to support@packet.com if assistance is needed.
Aug 4, 21:52 UTC
Aug 4, 2020
Resolved - This incident has been resolved.
Aug 4, 02:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 01:17 UTC
Investigating - We are investigating an issue affecting device Provisioning in multiple locations globally. Please stand by for further updates or reach out to support@packet.com for further assistance.
Aug 4, 00:53 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 UTC
Scheduled - We will be performing maintenance on our NY5 control plane. During this time customers may experience intermittent disruption to metadata services, SOS, Doorman, and provisioning. There will be no impact to existing instances or network connectivity,
Jul 30, 07:04 UTC
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.