All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
99.9 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.91 % uptime
Today
Device Provisioning Operational
90 days ago
99.96 % uptime
Today
Packet Network Operational
Packet Website ? Operational
Packet Customer VPN ? Operational
North America Operational
90 days ago
99.99 % uptime
Today
DFW2 Provisioning Operational
90 days ago
100.0 % uptime
Today
EWR1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SJC1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Block Storage Operational
EWR1 Block Storage Operational
SJC1 Block Storage Operational
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL2 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DTW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD2 Provisioning Operational
90 days ago
99.97 % uptime
Today
IAH1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX2 Provisioning Operational
90 days ago
100.0 % uptime
Today
MCI1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD4 Provisioning Operational
90 days ago
100.0 % uptime
Today
PHX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
PIT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
NY5 Provisioning Operational
90 days ago
100.0 % uptime
Today
SV15 Provisioning Operational
90 days ago
100.0 % uptime
Today
DC13 Provisioning Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
AMS1 Provisioning Operational
90 days ago
100.0 % uptime
Today
AMS1 Block Storage Operational
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Asia Operational
90 days ago
100.0 % uptime
Today
NRT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
NRT1 Block Storage Operational
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SIN3 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - This incident has been resolved.
Sep 22, 20:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 20:24 UTC
Identified - We have identified routing issues in our YYZ1 facility and our NetOps Team is working on a fix. Connectivity to servers is expected to be down periodically over the next hour.
Sep 22, 19:40 UTC
Investigating - We are currently investigating an issue affecting network routing in our YYZ1 site
Sep 22, 18:43 UTC
Sep 21, 2020

No incidents reported.

Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 22:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:00 UTC
Scheduled - On Sunday September 20, 2020 @ 10:00 - 14:00 Eastern (1400 - 1800 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience route changes or adjustments.

Please reach out at support@packet.com with any questions.
Sep 11, 21:00 UTC
Resolved - This incident has been resolved. Connectivity should now be restored to effected instances in EWR1.
Sep 20, 20:26 UTC
Monitoring - We have completed our reboot of the Top of Rack switch, which appears to have rectified the issue. Effected nodes should now be reachable, but we will continue to monitor the situation.
Sep 20, 18:35 UTC
Update - In an effort to resolve this issue we are attempting a full Top of Rack switch reboot. Please stand by for further updates.
Sep 20, 18:16 UTC
Investigating - We are currently investigating the cause of a network outage affecting one of our EWR1 racks.
Sep 20, 17:58 UTC
Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 22:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 16, 22:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 UTC
Scheduled - On September 16th, 2020, between 6:00 and 7:00 PM EST (September 16, 2020, 2200-2300 UTC), we will reload a rack switch pair in EWR1 to alleviate a fault condition.

During the maintenance, Packet engineers will reboot both members of the switch pair. Customers in these racks will experience approximately 20 minutes downtime during the reboot.

Please reach out via support@packet.com or our community Slack should you have any questions.
Sep 16, 22:00 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020
Completed - The scheduled maintenance has been completed.
Sep 14, 21:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 UTC
Scheduled - On Monday, September 14, 2020 between 17:00-19:00 EST (21:00-23:00 UTC), Engineers will be upgrading a single spine switch in our FRA2 (Frankfurt) location. This device is one of a redundant set in this facility. This emergency maintenance is being performed to correct a software issue that may impact customers if left in its present state. Customers may experience brief moments of loss of connectivity while engineers route traffic away from this device.

Please reach out to our support team at support@packet.com if you have any questions or concerns.
Sep 14, 18:08 UTC
Resolved - This incident has been resolved.
Sep 14, 15:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 14:36 UTC
Investigating - We are currently investigating a network issue at our FRA2 Facility, which is impacting network stability in a limited number of hosts. Please standby for further updates.
Sep 14, 14:11 UTC
Sep 13, 2020
Completed - The scheduled maintenance has been completed.
Sep 13, 17:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:00 UTC
Scheduled - On Sunday, September 13, 2020 between 08:00-12:00 EST (13:00-17:00 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the Frankfurt (FRA2) data center to new, higher capacity hardware in support of continued growth in this region.

During the upgrade, Packet engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. The maintenance may result in a brief intermittent loss of provisioning capability, but no data plane impact is expected.

Please reach out to our support team at support@packet.com if you have any questions or concerns.
Sep 9, 13:02 UTC
Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.