All Systems Operational

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
100.0 % uptime
Today
Packet Customer Portal Operational
90 days ago
100.0 % uptime
Today
Device Provisioning Operational
90 days ago
99.8 % uptime
Today
Packet Network Operational
Packet Website ? Operational
Packet Customer VPN ? Operational
North America Operational
90 days ago
99.94 % uptime
Today
DFW2 Provisioning Operational
90 days ago
99.84 % uptime
Today
EWR1 Provisioning Operational
90 days ago
99.86 % uptime
Today
SJC1 Provisioning Operational
90 days ago
99.86 % uptime
Today
DFW2 Block Storage Operational
EWR1 Block Storage Operational
SJC1 Block Storage Operational
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL2 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DTW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
99.86 % uptime
Today
IAD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAH1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
99.86 % uptime
Today
LAX2 Provisioning Operational
90 days ago
99.93 % uptime
Today
MCI1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD4 Provisioning Operational
90 days ago
100.0 % uptime
Today
PHX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA1 Provisioning Operational
90 days ago
99.86 % uptime
Today
SEA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
PIT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
99.86 % uptime
Today
Europe Operational
90 days ago
99.95 % uptime
Today
AMS1 Provisioning Operational
90 days ago
100.0 % uptime
Today
AMS1 Block Storage Operational
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA2 Provisioning Operational
90 days ago
99.86 % uptime
Today
Asia Operational
90 days ago
99.95 % uptime
Today
NRT1 Provisioning Operational
90 days ago
99.86 % uptime
Today
NRT1 Block Storage Operational
HKG1 Provisioning Operational
90 days ago
99.86 % uptime
Today
HKG2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SIN3 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
On June 5th, 2020, between 4:00 AM and 5:00 AM CEST (0200 - 0300 UTC), we will upgrade and reboot a rack switch pair in AMS1 to alleviate a fault condition.

During the upgrade, Packet engineers will upgrade and reboot both members of the switch pair. Customers in this rack will experience approximately 20 minutes of downtime during the reboot process.

Please reach out via support@packet.com or our community Slack should you have any questions.
Posted on Jun 3, 19:49 UTC
EWR1 Switch Upgrade Jun 21, 04:04-10:04 UTC
On Sunday, June 21, 2020 at 12:05 AM to 06:05 AM EST (0405 - 1005 UTC), we are implementing a disruptive network code upgrade on several of our Top-of-Rack switches in our EWR1 availability zone.

During the upgrade, Packet engineers will upgrade the software on the Top-of-Rack switch infrastructure in this datacenter. This upgrade process requires a reload of both switches in our redundant pairs, so it will result in up to 60 minutes of downtime to your infrastructure behind each switch pair. Please note that this means there may be rolling impact throughout the maintenance window as switch pairs may be reloaded at different times in the window.

If you have infrastructure that is in scope of this upgrade, a direct notification via email will be sent to the primary owner or maintenance email address listed within your Packet organization. Please reach out to our support team at support@packet.com if you have any questions or concerns.

Thanks,
Team @ Packet
Posted on May 27, 15:07 UTC
Past Incidents
Jun 4, 2020
Completed - Maintenance activity has concluded and all validations have been completed. At this time, the API has been fully returned to service and no further interruptions are expected.

Please reach out to us via support@packet.com with any questions.
Jun 4, 04:10 UTC
Verifying - At this time, the API has been returned to service, ending the planned impact associated with this maintenance. Non-disruptive maintenance activity continues.

Please reach out to us via support@packet.com with any questions.
Jun 4, 01:51 UTC
In progress - At this time, the API is unavailable. Our Customer Portal and API endpoints will not be accessible for approximately the next 60 minutes. Another update will be made to this page when the API has been returned to service.

Please reach out to us via support@packet.com with any questions.
Jun 4, 01:00 UTC
Scheduled - On Wednesday June 3, 2020 @ 21:00-00:00 EST (June 4, 2020 @ 01:00-04:00 UTC), we will perform a scheduled maintenance on our API. This will result in our API being unavailable for approximately 60 minutes over the course of the maintenance window.

During the time in which the API is unavailable, our Customer Portal and API endpoints will not be accessible. API requests will fail.

As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible. We expect no downtime. However you will not be able to interact with it via the API, and new installations will fail.

Please reach out to us via support@packet.com with any questions.
Jun 3, 00:08 UTC
Jun 3, 2020
Resolved - This incident has been resolved.
Jun 3, 18:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 17:44 UTC
Investigating - We are currently investigating the cause of increased errors affecting our Custome Device Provisioning. Please stand by for further updates or reach out to support@packet.com for further assistance.
Jun 3, 17:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 01:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:00 UTC
Scheduled - On June 2nd, 2020, between 5:00 and 6:00 PM PST (June 3, 2020, 0000-0100 UTC), we will reload two rack switch clusters in SJC1 to alleviate a fault condition.

During the maintenance, Packet engineers will reboot both members of the switch clusters. Customers in these racks will experience approximately 10 minutes downtime during the reboot.

Please reach out via support@packet.com or our community Slack should you have any questions.
May 29, 18:45 UTC
Jun 2, 2020

No incidents reported.

Jun 1, 2020
Completed - We have completed this maintenance and all systems should be operating as expected. If you have any issues please contact our support team by email at support@packet.com.
Jun 1, 18:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 15:30 UTC
Scheduled - On Monday, June 1st, 2020 at 8:30 AM to 06:05 AM EST (0405 - 1005 UTC), we will implement a non-disruptive upgrades to our block storage environments in our AMS1 and SJC1 availability zones.
We have scheduled 4 hours for the upgrade event, and expect the maintenance to be non-service-disrupting for individual volumes.
During the upgrade, Packet engineers will upgrade the software on the Top-of-Rack switch infrastructure in these availability zones. We will perform the upgrades using our hitless upgrade process which drains traffic from the target node prior to making any changes, ensuring that users do not experience an outage.
Please reach out to our support team at support@packet.com if you have any questions or concerns.
Thanks,
Team @ Packet
May 29, 13:31 UTC
May 31, 2020

No incidents reported.

May 30, 2020
Resolved - We have fully recovered from our earlier issues that caused degraded provisioning performance across our facilities. We now return to a fully operational state.
May 30, 21:45 UTC
Monitoring - We've resolved the expired root CA certificate issue in the remaining problem locations. At this point we will continue to monitor the situation, but expect all facilities to be fully operational.
May 30, 20:25 UTC
Update - We have identified the issue as an expired root CA certificate. Services are restored in most areas and we are working through the remaining sites.
May 30, 16:49 UTC
Update - We are still currently working on the fix for this issue and we have identified that it affects multiple sites.
May 30, 15:20 UTC
Identified - The issue has been identified and a fix is being implemented.
May 30, 14:21 UTC
Investigating - We are currently investigating reports of increased provisioning and deprovisioning failure rates in several regions.
May 30, 14:01 UTC
Resolved - This incident has been resolved.
May 30, 02:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 02:27 UTC
Investigating - We are currently investigating an issue with one of our Top of Rack (ToR) switches at our SJC1 Facility, which is impacting network stability in a limited number of hosts. Please standby for further updates.
May 30, 02:24 UTC
May 29, 2020

No incidents reported.

May 28, 2020
Resolved - At this time provisioning services have been fully restored and are functioning as expected. If you continue to have issues please reach out to our support department via an email to support@packet.com.
May 28, 17:50 UTC
Update - Provisioning and SOS are now functional once more in all regions, however we are continuing to monitor the affected facilities for anomalies.
May 28, 16:47 UTC
Monitoring - The error affecting provisioning has been partially resolved, HKG1 is still affected. However our SOS service is still affected in SIN3, IAD, ATL2, PHX1, and BOS2, the error is currently under investigation, and we are continuing to monitor the incident.
May 28, 16:16 UTC
Investigating - We are currently investigating reports of increased provisioning and SOS failure rates in several regions. Please reach out to support@packet.com should you experience issues. Our engineers are currently working to resolve this issue.
May 28, 15:04 UTC
May 27, 2020
Resolved - This incident has been resolved.
May 27, 19:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 18:24 UTC
Identified - The issue has been identified and a fix is being implemented.
May 27, 17:51 UTC
Investigating - We are currently investigating an issue with one of our Top of Rack (ToR) switches at our SJC1 Facility, which is impacting network stability in a limited number of hosts. Please standby for further updates.
May 27, 17:19 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - This incident has been resolved.
May 21, 08:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 07:41 UTC
Update - We are continuing to work on a fix for this issue.
May 21, 07:28 UTC
Identified - The issue has been identified and a fix is being implemented.
May 21, 07:00 UTC
Investigating - We are currently investigating a connectivity issue which is impacting stability to a limited number of hosts. Please reach out to support@packet.com should you experience any issues.
May 21, 06:01 UTC
Completed - This maintenance has been cancelled and will be rescheduled for a later date to be determined. Upon rescheduling, a new maintenance will be posted on the status page.
May 21, 00:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 21, 00:46 UTC
Scheduled - On Wednesday May 20, 2020 @ 21:00-00:00 EST (May 21, 2020 @ 01:00-04:00 UTC), we will perform a scheduled maintenance on our API. This will result in our API being unavailable for approximately 60 minutes over the course of the maintenance window.

During the time in which the API is unavailable, our Customer Portal and API endpoints will not be accessible. API requests will fail.

As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible. We expect no downtime. However you will not be able to interact with it via the API, and new installations will fail.

Please reach out to us via support@packet.com with any questions.
May 8, 22:11 UTC