All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
99.99 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.99 % uptime
Today
Packet Network Operational
Device Provisioning Operational
90 days ago
99.92 % uptime
Today
EWR1 Device Provisioning Operational
AMS1 Device Provisioning Operational
SJC1 Device Provisioning Operational
NRT1 Device Provisioning Operational
Packet Website ? Operational
EWR1 Block Storage Operational
AMS1 Block Storage Operational
SJC1 Block Storage Operational
NRT1 Block Storage Operational
Packet Customer VPN ? Operational
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
99.91 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
DFW2 Power Upgrade [non-impacting] Dec 12, 00:00-12:00 UTC
Hi Packet Customers,

Our datacenter partner at DFW2 has advised us that they will be performing power work in their facility December 12th from 2019-12-12 00:00:00 UTC (2019-12-11 18:00 CST) to 2019-12-12 12:00:00 UTC (2019-12-12 06:00 CST) - a 12 hour maintenance. This is a normal, scheduled maintenance by our data center partner.

In preparation for this event, we are re-cabling the switches that provide command and control access to your servers to different circuits that will provide reliable power for the duration of the event during a maintenance window of our own, beginning at 2019-12-08 08:00 UTC (2019-12-08 02:00 CST). The switches that provide data flow to and from the Internet are out of scope for this maintenance. Normal operations and connectivity to the Internet should be expected. In other words, your servers and the applications running on them will continue to operate normally.

The switches impacted by this maintenance are part of the “command and control” of the Packet platform. While your servers will continue to operate normally, the core services of the Packet platform will be off line for 20-30 minutes while this routine maintenance is being performed. This means services such as installing an operating system, power cycling, serial console access, or any other activity provided through our portal or API will be impacted.

If your inability to resume normal operations persists for more than 30 minutes, please open a ticket with us so that we may investigate.

Please reach out to support@packet.com if you have any questions.

Thanks,
Team @Packet
Posted on Nov 27, 21:30 UTC
Past Incidents
Dec 5, 2019

No incidents reported today.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019
Completed - The scheduled maintenance has been completed.
Nov 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:00 UTC
Scheduled - On Friday, November 22nd 2019 @ 20:00 UTC, we will be performing a non-service impacting network maintenance to our networking infrastructure at EWR1 Facility. This is being done to improve the performance and reliability of your server infrastructure.

We estimate that the maintenance will take up to 5 hours. We do not anticipate any loss of traffic in General, but for customers with Anycast networking enabled will experience possible reduced traffic in the said region for about 30 minutes to 1 hour.

Please reach out at support@packet.com with any questions and we can work through any issues or concerns you may have.
Nov 22, 18:57 UTC
Nov 22, 2019
Resolved - This incident has been resolved.
Nov 22, 05:55 UTC
Update - We are continuing to monitor for any further issues.
Nov 22, 03:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 21:50 UTC
Investigating - We are currently investigating a network issue in our NRT1 facility which affects device provisioning, deprovisioning, reinstall, and network connectivity. Please reach out via support@packet.com should you have questions or concerns.
Nov 21, 19:35 UTC
Nov 21, 2019
Resolved - This incident has been resolved.
Nov 21, 16:59 UTC
Monitoring - API errors have returned to normal, we're continuing to monitor
Nov 21, 15:31 UTC
Investigating - We are currently seeing increased errors and latency on our core API. We are investigating the issue and impact.
Nov 21, 15:10 UTC
Resolved - This issue has been resolved. Do reach out if you should continue to experience connectivity issues in our AMS facility via support@packet.com
Nov 21, 15:49 UTC
Identified - we’re having a problem with a connection to a transit (internet connectivity) in AMS1 and are working to remediate.
Nov 21, 15:25 UTC
Investigating - We've received reports and are investigating network connectivity concerns in our AMS facility. Please submit your reports via support@packet.com complete with MTR (src/dst) should you be experiencing issues.
Nov 21, 15:05 UTC