All Systems Operational

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
99.91 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.91 % uptime
Today
Packet Network Operational
Device Provisioning Operational
90 days ago
99.9 % uptime
Today
EWR1 Device Provisioning Operational
AMS1 Device Provisioning Operational
SJC1 Device Provisioning Operational
NRT1 Device Provisioning Operational
Packet Website ? Operational
EWR1 Block Storage Operational
AMS1 Block Storage Operational
SJC1 Block Storage Operational
NRT1 Block Storage Operational
Packet Customer VPN ? Operational
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
On Thursday, July 18th, 2019 @ 06:30 UTC we will be migrating a portion of our AMS1 Cloud Infrastructure to a new availability zone within the same datacenter. This is being done to improve the performance and reliability of your server infrastructure.

We estimate that the maintenance will take up to 15 hours, however, individual systems will be offline for less than 3 hours.

If you are impacted by this migration, the owner of your Packet organization will have been notified directly via email, including a specific list of affected servers.

Please reach out to me at support@packet.com with any questions and we can work through any issues or concerns you may have.

Thank you,
Branden, Director Technical Support @ Packet
Posted on Jul 12, 16:15 UTC
On Friday, July 19th, 2019, at 06:30 UTC we will be migrating a portion of our AMS1 Cloud Infrastructure to a new availability zone within the same datacenter. This is being done to improve the performance and reliability of your server infrastructure.

We estimate that the maintenance will take up to 15 hours, however, individual systems will be offline for less than 3 hours.

If you are impacted by this migration, the owner of your Packet organization will have been notified directly via email, including a specific list of affected servers.

Please reach out to me at support@packet.com with any questions and we can work through any issues or concerns you may have.

Thank you,
Branden, Director Technical Support @ Packet
Posted on Jul 12, 16:15 UTC
Past Incidents
Jul 17, 2019

No incidents reported today.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The scheduled maintenance has been completed.
Jul 12, 18:15 UTC
Update - We are extending this scheduled maintenance by one hour.
Jul 12, 17:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:15 UTC
Scheduled - We are rolling out improvements to our block storage in AMS1 which will improve performance and reliability. No customer impact is expected.
Jul 11, 14:37 UTC
Jul 11, 2019

No incidents reported.

Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 UTC
Scheduled - Start: 2019-07-09 01:00 UTC
Finish: 2019-07-09 03:00 UTC

During the above maintenance window, the Packet networking team will be making some routing changes to improve performance and reliability in our SJC1 location.

During the maintenance window, you may notice small periods of packet loss and routing path changes as we shift traffic to redundant devices. We will endeavor to keep any packet loss to a minimum for the duration of the work.

Please reach out to us at support@packet.com with any questions and we can work through any issues or concerns you may have.
Jul 3, 15:58 UTC
Resolved - This incident has been resolved.
Jul 10, 00:38 UTC
Update - Our continued work on our EWR1 block storage has started. No customer impact expected. Once this work has concluded, we will update here. In the meantime, questions, do reach out via support@packet.com.
Jul 9, 20:06 UTC
Update - We have completed the work for tonight and the cluster is stable. We will be monitoring it throughout the evening as well as performing a few more changes tomorrow which should not impact customer volumes. We appreciate your patience as we work to resolve this issue.
Jul 9, 02:25 UTC
Update - We are making changes to our EWR block storage to increase the overall reliability. We do not anticipate any impact on client volumes. We will provide further updates as the maintenance progresses.
Jul 8, 23:27 UTC
Monitoring - At this time volumes should be available again and were offline between Jul 8 14:03:14 and Jul 8 14:27:56 UTC. We are actively monitoring the environment and working to resolve any underlying issues that are causing the recent instability.
Jul 8, 15:32 UTC
Identified - We have identified an issue which is causing block storage volumes to go into read-only mode in our EWR1 datacenter. At this point, we are working to find a way to correct the problem.
Jul 8, 15:20 UTC
Jul 8, 2019
Resolved - The block storage problems in EWR1 are now resolved. Additional analysis and cleanup will occur behind the scenes but no customers should be further impacted.
Jul 8, 02:00 UTC
Update - There is still one set of spans that are being recovered

it is likely that all but 1-2% of volumes are good now.
Jul 7, 23:17 UTC
Monitoring - The cluster is now stable and we are continuing to monitor as the cluster completes a full recovery and health check.
Jul 7, 21:45 UTC
Update - Block Storage volumes in ewr1 are still recovering. We are 11% recovered at this time.
Jul 7, 15:33 UTC
Update - Recovery of block storage volumes in EWR1 continues but is painfully slow and careful work. Volumes are slowly coming back online and servers utilizing that storage resuming normal operation. We will notify again when all volumes are fully online.
Jul 7, 06:58 UTC
Update - Issue have been identified and recovery is still under way
Jul 7, 04:08 UTC
Identified - We have identified the issue affecting our block storage volumes. At this point we are working to find a way to correct the problem.
Jul 6, 23:10 UTC
Investigating - We are investigating the cause of block storage volumes going into read only mode in our ewr1 datacenter. We have also seen that new block storage volumes cannot be attached to servers.
Jul 6, 21:55 UTC
Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 01:00 UTC
Scheduled - Hello,

Start: 2019-07-03 01:00 UTC
Finish: 2019-07-03 03:00 UTC

During the above maintenance window, the Packet networking team will be making some routing changes to improve performance and reliability in our SJC1 location.

We do not expect any downtime during this maintenance and are issuing this notice for informational purposes only.

Please reach out to us if you have any questions or concerns
Jul 2, 19:58 UTC