All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
100.0 % uptime
Today
Packet Customer Portal Operational
90 days ago
100.0 % uptime
Today
Device Provisioning Operational
90 days ago
99.79 % uptime
Today
Packet Network Operational
Packet Website ? Operational
Packet Customer VPN ? Operational
North America Operational
90 days ago
99.94 % uptime
Today
DFW2 Provisioning Operational
90 days ago
99.84 % uptime
Today
EWR1 Provisioning Operational
90 days ago
99.8 % uptime
Today
SJC1 Provisioning Operational
90 days ago
99.86 % uptime
Today
DFW2 Block Storage Operational
EWR1 Block Storage Operational
SJC1 Block Storage Operational
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL2 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DTW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
99.86 % uptime
Today
IAD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAH1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
99.86 % uptime
Today
LAX2 Provisioning Operational
90 days ago
99.93 % uptime
Today
MCI1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD4 Provisioning Operational
90 days ago
100.0 % uptime
Today
PHX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA1 Provisioning Operational
90 days ago
99.86 % uptime
Today
SEA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
PIT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
99.86 % uptime
Today
Europe Operational
90 days ago
99.95 % uptime
Today
AMS1 Provisioning Operational
90 days ago
100.0 % uptime
Today
AMS1 Block Storage Operational
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA2 Provisioning Operational
90 days ago
99.86 % uptime
Today
Asia Operational
90 days ago
99.95 % uptime
Today
NRT1 Provisioning Operational
90 days ago
99.86 % uptime
Today
NRT1 Block Storage Operational
HKG1 Provisioning Operational
90 days ago
99.86 % uptime
Today
HKG2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SIN3 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
EWR1 Switch Upgrade Jul 19, 04:05-07:05 UTC
On Sunday, July 19, 2020 at 12:05 AM to 03:05 AM EST (0405 - 0705 UTC), we will implement a disruptive network code upgrade on several of our Top-of-Rack switches in our EWR1 availability zone.

During the upgrade, Packet engineers will upgrade the software on the Top-of-Rack switch infrastructure in this datacenter. This upgrade process requires a reload of both switches in our redundant pairs, so it will result in up to 60 minutes of total downtime to your infrastructure behind each switch pair. Please note that this means there may be multiple occurrences of impact during the maintenance window as switch pairs will require multiple reloads within the window.

If you have infrastructure that is in scope of this upgrade, a direct notification via email will be sent to the primary owner or maintenance email address listed within your Packet organization. Please reach out to our support team at support@packet.com if you have any questions or concerns.

Thanks,
Team @ Packet
Posted on Jun 17, 15:53 UTC
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020
Completed - The scheduled maintenance has been completed.
Jul 9, 00:51 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 9, 00:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 UTC
Scheduled - On Wednesday, July 8th, 2020, at 4:00 - 5:00 PM PDT (2300 - 0000 UTC), we will upgrade and reboot rack switch cluster in SJC1 to alleviate a fault condition.

During the upgrade, Packet engineers will upgrade and reboot both members of the switch cluster. Customers in this rack will experience approximately 20 minutes of downtime during the reboot process.

Please reach out via support@packet.com or our community Slack should you have any questions.
Jul 7, 17:44 UTC
Jul 8, 2020
Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 22:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 21:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 7, 21:36 UTC
Investigating - We are currently investigating an issue with one of our network switches at our SJC1 Facility, which is impacting network stability in a certain limited number of hosts within a chassis. Please standby for further updates.
Jul 7, 20:56 UTC
Jul 6, 2020
Resolved - This incident has been resolved.
Jul 6, 04:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 04:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 6, 04:17 UTC
Investigating - Our engineering team is investigating the provisioning and deprovisioning issue in NRT1 facility. Please reach out to support@packet.com should you experience issues.
Jul 6, 04:09 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Resolved - At this time all functionality has been restored and all sites are provisioning as expected. If you are still experiencing provisioning issues please reach out to us via email at support@packet.com
Jun 28, 16:21 UTC
Investigating - We are investigating an issue affecting device Provisioning in multiple locations globally. Please stand by for further updates or reach out to support@packet.com for further assistance.
Jun 28, 15:54 UTC
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.