All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
100.0 % uptime
Today
Packet Customer Portal Operational
90 days ago
100.0 % uptime
Today
Packet Network Operational
Device Provisioning Operational
90 days ago
100.0 % uptime
Today
EWR1 Device Provisioning Operational
AMS1 Device Provisioning Operational
SJC1 Device Provisioning Operational
NRT1 Device Provisioning Operational
Packet Website ? Operational
EWR1 Block Storage Operational
AMS1 Block Storage Operational
SJC1 Block Storage Operational
NRT1 Block Storage Operational
Packet Customer VPN ? Operational
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
API & Portal Maintenance Jan 22, 05:00-06:00 UTC
We will be performing scheduled maintenance to increase the performance of our platform during this time that may result in intermittent interruptions to the API & Portal.
Posted on Jan 18, 02:46 UTC
Past Incidents
Jan 21, 2020
Resolved - This incident has been resolved.
Jan 21, 04:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 04:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 04:19 UTC
Investigating - We are currently investigating an issue with our Block Storage deployment in EWR facility. Customers with existing block storage volumes should not be affected, but new volumes cannot be created.

Should you encounter issues related to this, please reach out to support at support@packet.com.
Jan 21, 03:51 UTC
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - This incident has been resolved.
Jan 17, 23:48 UTC
Update - We have identified the issue causing elevated errors to our API and are working on a fix.
Jan 17, 20:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 17, 20:53 UTC
Investigating - We are currently investigating elevated errors to our API.
Jan 17, 20:35 UTC
Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 23:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 23:05 UTC
Investigating - We are currently investigating the cause of an increased rate of provision failures across our Packet facilities. Should you encounter issues related to this, please file a support ticket at support@packet.com, or reach out via our Support Chat.
Jan 16, 21:47 UTC
Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - This incident has been resolved.
Jan 14, 23:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 23:23 UTC
Update - We are continuing to investigate this issue.
Jan 14, 23:18 UTC
Investigating - We are currently investigating elevated errors to our API.
Jan 14, 23:15 UTC
Jan 13, 2020

No incidents reported.

Jan 12, 2020
Completed - The scheduled maintenance has been completed.
Jan 12, 09:49 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 12, 09:12 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 12, 08:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 12, 08:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:01 UTC
Scheduled - On Sunday, January 12th 2020 at 12:01 AM EST (0501 UTC), we will be implementing a network code upgrade on our Top-of-Rack switches in our AMS1, DFW2 and SJC1 availability zones.

If you are impacted by this upgrade, a direct notification via email will have been sent to the primary owner or the maintenance email address listed within your Packet organization. Although we have scheduled 4 hours for the upgrade event, we expect the impact to be less than 1 hour for individual server instances between 12:01 AM EST (0501 UTC) and 04:00AM EST (0900 UTC).

During the upgrade, your server instances will not lose power or reboot, but may suffer degraded or lost network connectivity as we reconfigure and upgrade firmware on the Top-of-Rack network switches in the datacenter.

Please reach out to our support team at support@packet.com if you have any questions or concerns.

Thanks,
Team @ Packet
Jan 12, 05:01 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 08:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:00 UTC
Scheduled - Provisioning and other control operations may be intermittently impacted in our SJC1 during the duration of the maintenance.
Jan 12, 04:38 UTC
Jan 11, 2020

No incidents reported.

Jan 10, 2020
Resolved - This incident has been resolved.
Jan 10, 22:40 UTC
Monitoring - The problem is currently mitigated, we are continuing to monitor the situation to avoid any further provisioning interruptions.
Jan 10, 21:17 UTC
Investigating - We are currently investigating provisioning failures in our EWR1 site.
Jan 10, 20:57 UTC
Completed - The scheduled maintenance has been completed. Please reach out to our support team at support@packet.com if you have any questions or concerns.
Jan 10, 19:14 UTC
Verifying - Verification and Monitoring is currently underway for the maintenance items.
Jan 10, 18:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 02:27 UTC
Scheduled - First window: Thursday, January 09, 2020 @ 21:00 Eastern Time - 23:59 Eastern Time
Second window: Friday, January 10, 2020 @ 11:30 Eastern Time - 16:30 Eastern Time

During these two windows, Packet engineers will be migrating connectivity in our New York Metro (EWR1) data center to new, higher capacity, backbone circuits and hardware, in support of continued growth in this region.

We are issuing this notice for informational purposes, out of abundance of caution. Due to network-level redundancies and the nature of the work scheduled, we do not foresee any interruptions in service during these windows.

Please reach out to our support team at support@packet.com if you have any questions or concerns.
Jan 9, 01:52 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 03:29 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 10, 02:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:01 UTC
Scheduled - First window: Thursday, January 09, 2020 @ 21:00 Eastern Time - 23:59 Eastern Time
Second window: Friday, January 10, 2020 @ 11:30 Eastern Time - 16:30 Eastern Time

During these two windows, Packet engineers will be migrating connectivity in our New York Metro (EWR1) data center to new, higher capacity, backbone circuits and hardware, in support of continued growth in this region.

We are issuing this notice for informational purposes, out of abundance of caution. Due to network-level redundancies and the nature of the work scheduled, we do not foresee any interruptions in service during these windows.

Please reach out to our support team at support@packet.com if you have any questions or concerns.
Jan 9, 01:48 UTC
Jan 9, 2020

No incidents reported.

Jan 8, 2020
Resolved - This incident has been resolved.
Jan 8, 18:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 8, 17:59 UTC
Investigating - We are currently investigating the cause of an increased rate of provision failures across our Packet facilities. Should you encounter issues related to this, please file a support ticket at support@packet.com, or reach out via our Support Chat.
Jan 8, 17:27 UTC
Jan 7, 2020
Completed - The scheduled maintenance has been completed.
Jan 7, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 19:30 UTC
Scheduled - We are performing a maintenance on our block storage in EWR1, no customer impact is anticipated.
Jan 7, 19:13 UTC