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All Systems Operational

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API   Operational
90 days ago
99.87 % uptime
Today
Packet Customer Portal   Operational
90 days ago
99.89 % uptime
Today
Packet Network   Operational
Device Provisioning   Operational
90 days ago
99.89 % uptime
Today
EWR1 Device Provisioning   Operational
AMS1 Device Provisioning   Operational
SJC1 Device Provisioning   Operational
NRT1 Device Provisioning   Operational
Packet Website   ? Operational
EWR1 Block Storage   Operational
AMS1 Block Storage   Operational
SJC1 Block Storage   Operational
NRT1 Block Storage   Operational
Packet Customer VPN   ? Operational
SEA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning   Operational
90 days ago
99.99 % uptime
Today
DFW1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning   Operational
90 days ago
99.98 % uptime
Today
SYD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018
Resolved - This incident has been resolved.
Nov 19, 20:31 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 18:43 EST
Identified - The affected servers are limited to single rack. Our network engineers are working on a fix.
Nov 19, 18:21 EST
Investigating - We are currently investigating reports of network issues in our SJC1 facility.
Nov 19, 18:00 EST
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - Our current fix is stable and will continue to prevent the underlying cause of this issue from affecting service. We will continue work on a permanent fix in the background. That concludes this event. There will be no further status updates.
Nov 13, 12:22 EST
Update - We have released a hotfix for this issue. We are still working on a permanent solution, continuing to monitor.
Nov 13, 10:45 EST
Update - We are continuing to monitor for any further issues.
Nov 13, 08:22 EST
Monitoring - Still working on this. Final resolution is under way.
Nov 13, 06:57 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 06:41 EST
Investigating - We are currently seeing elevated Provisioning Issues. The Engineering Team is investigating.
Nov 13, 05:42 EST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - This issue has been resolved. Please reach out via support@packet.com should you encounter any further issues.
Nov 8, 17:16 EST
Monitoring - The fix has been deployed, please reach out via support@packet.com if you should encounter any issues.
Nov 8, 15:36 EST
Update - Our engineering team continues to package & deploy the fix throughout the platform. Further updates will be forthcoming. As always, should you have any questions feel free to reach out support@packet.com.
Nov 8, 14:27 EST
Identified - We have received an influx in provisioning/deprovisoning errors, this was caused by our metadata service and our engineering has implimented a fix in SJC, AMS + will be rolling out a fix throughout the rest of our platform shortly.
Nov 8, 13:49 EST
Nov 7, 2018
Resolved - Our provider's maintenance event has been completed. Please reach out to support@packet.com with any further questions.
Nov 7, 14:11 EST
Update - We are continuing to monitor any further issues and waiting for the maintenance to close with our provider.

Please reach out to support@packet.com if you have any questions.
Nov 7, 10:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 08:48 EST
Identified - Our upstream provider is currently conducting a maintenance. We will post further updates as soon as the maintenance event is completed.
Nov 7, 06:43 EST
Investigating - We are currently investigating this issue.
Nov 7, 03:17 EST
Postmortem - Read details
Nov 9, 09:00 EST
Completed - The emergency maintenance has been completed without any customer impact.
Nov 7, 13:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:01 EST
Scheduled - We will be performing an emergency maintenance in one of the TOR switch pair in EWR1.
Nov 7, 12:56 EST
Completed - The scheduled maintenance has been completed.
Nov 7, 11:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 11:00 EST
Scheduled - We will be performing an emergency maintenance in one of the TOR switch pair in NRT1.
Nov 7, 10:59 EST
Resolved - The upgrade has completed. Please reach out via community slack or support@packet.com should you experience any issues.
Nov 7, 09:36 EST
Identified - We will be performing an emergency maintenance on esr1.1105.nrt1
Expect to begin today at 115pm UTC (815am EST) and will be open for 2 hours.
Nov 7, 08:14 EST