All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
99.92 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.92 % uptime
Today
Packet Network Operational
Device Provisioning Operational
90 days ago
99.88 % uptime
Today
EWR1 Device Provisioning Operational
AMS1 Device Provisioning Operational
SJC1 Device Provisioning Operational
NRT1 Device Provisioning Operational
Packet Website ? Operational
EWR1 Block Storage Operational
AMS1 Block Storage Operational
SJC1 Block Storage Operational
NRT1 Block Storage Operational
Packet Customer VPN ? Operational
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 26, 2019
Completed - At this time we have completed the AMS migration and all services have been restored. If you are still experiencing issues please reach out to us via email at support@packet.com.
Aug 26, 00:50 UTC
Update - The migration is taking longer than expected, however, individual system downtime has remained shorter than 5hr as expected. We have extended the maintenance window by 5hr to ensure we have enough time to complete work.
At this time all c1.small.x86 and t1.small.x86 instances have been migrated. If you have a t1 or c1 small system and are still experiencing issues, please reach out to us an email to support@packet.com.
Aug 25, 17:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 UTC
Scheduled - On Sunday, August 25th, 2019 @ 0700 UTC we will be migrating a portion of the following system types in AMS1 to a new availability zone within the same datacenter. This is being done to improve the performance and reliability of your server infrastructure.
To avoid this downtime, you may migrate to a new server in AMS1 prior to the maintenance by reserving new hardware on our website or simply replying to this email and we will help you out.

We estimate that the maintenance will take up to 12 hours, however, individual systems should be offline for less than 5 hours within that window.

Affected system types:
c1.large.arm
c1.large.arm.xda
c1.small.x86
c1.xlarge.x86
c2.large.arm
c2.medium.x86
m1.xlarge.x86
m2.xlarge.x86
s1.large.x86
Type HUA

If you are impacted by this migration, the owner of your Packet organization will have been notified directly via email, including a specific list of affected servers.

Please reach out to me at support@packet.com with any questions and we can work through any issues or concerns you may have.

Thank you,
Branden, Director Technical Support @ Packet
Aug 13, 14:20 UTC
Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019
Resolved - This incident has been resolved.
Aug 22, 21:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 22, 11:03 UTC
Investigating - We are currently investigating the cause of a network degradation experienced in our SJC1 facility isolated to one of our switches. Please reach out to support@packet.com with any questions.
Aug 22, 09:31 UTC
Completed - The scheduled maintenance has been completed. Below are the start and completion times of all phases of the migration:

Phase 1
07:16 - Systems Powered Down.
13:34 - Systems Powered On.

Phase 2
06:35 - Systems Powered Down.
13:34 - Systems Powered On.

Phase 3
12:12 - Systems Powered Down.
15:46 - Systems Powered On.

Phase 4
14:33 - Systems Powered Down.
17:16 - Systems Powered On.

Phase 5
15:25 - Systems Powered Down.
20:15 - Systems Powered On.

Phase 6
16:07 - Systems Powered Down.
18:40 - Systems Powered On.

If you are still experiencing issues please reach out to us via email to support@packet.com.
Aug 22, 20:00 UTC
Update - At this time phases 1,2,3,4, and 6 are complete and phase 5 is still tracking to schedule. Below are the start and finish times for each of the completed phases (all times in UTC). We will update the status page again once phase 5 has finished.

Phase 1
07:16 - Systems Powered Down.
13:34 - Systems Powered On.

Phase 2
06:35 - Systems Powered Down.
13:34 - Systems Powered On.

Phase 3
12:12 - Systems Powered Down.
15:46 - Systems Powered On.

Phase 4
14:33 - Systems Powered Down.
17:16 - Systems Powered On.

Phase 5
15:25 - Systems Powered Down.

Phase 6
16:07 - Systems Powered Down.
18:40 - Systems Powered On.

Please do not hesitate to reach out to us if you have any questions or concerns.
Aug 22, 19:13 UTC
Update - The migration is running a little long and as a result, we are choosing to extend the window by 5 hours. The migration is broken up into 6 phases, here is a rundown of where each stands:

Phase 1, Systems went down at 0716 UTC and are coming back online at 1445 UTC.
Phase 2, Systems went down at 1135 UTC and are coming back online at 1445 UTC.
Phase 3, Systems went down at 1212 UTC and are expected to come back online at 1540 UTC.
Phase 4, Systems are going down at 1445 UTC, and are expected to come back online around 1740 UTC.
Phase 5, Systems are expected to go down around 1540 UTC and come back online around 1840 UTC.
Phase 6, Systems are expected to go down around 1640 UTC and come back online around 1940UTC.

While this does push out the overall window we have reduced the estimated downtime per instance from 8hr to closer to 3hr. We are sorry for the inconvenience, please let us know if you have any questions or concerns.
Aug 22, 14:52 UTC
Update - The migration is progressing smoothly and we are still on schedule.
Aug 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 07:00 UTC
Scheduled - On Thursday, August 22nd 2019 @ 0700 UTC we will be migrating AMS1 t1.small.x86 and x1.small.x86 Infrastructure to a new availability zone within the same datacenter. This is being done to improve the performance and reliability of your server infrastructure.

We estimate that the maintenance will take up to 8 hours.

If you are impacted by this migration, the owner of your Packet organization will have been notified directly via email, including a specific list of affected servers.

Please reach out to me at support@packet.com with any questions and we can work through any issues or concerns you may have.

Thank you,
Branden, Director Technical Support @ Packet
Aug 13, 14:10 UTC
Resolved - This incident has been resolved.
Aug 22, 00:08 UTC
Update - We are continuing to monitor for any further issues.
Aug 22, 00:08 UTC
Monitoring - We are investigating an intermittent provisioning problem. If you experience errors please retry and contact support@packet.com
Aug 21, 20:55 UTC
Aug 21, 2019
Resolved - This incident has been resolved.
Aug 21, 17:34 UTC
Update - A fix has been implemented and we are monitoring the results.
Aug 21, 16:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 16:13 UTC
Identified - Our engineering team is investigating delays in provisioning associated with database issues.
Aug 21, 15:31 UTC
Investigating - Our engineering team continues to investigate this issue.
Aug 21, 14:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 12:50 UTC
Investigating - We are presently investigating an influx of queued/stalled provisioning tasks. During this time, you may experience both a queued action and/or longer than usual wait time during the provisioning action. Please reach out via support@packet.com should you have questions.
Aug 21, 11:46 UTC
Aug 20, 2019
Resolved - This incident has been resolved.
Aug 20, 20:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 19:28 UTC
Investigating - Our networking team is investigating reports of our peering partner being offline in our SYD1 facility. Please reach out via support@packet.com, if you should have questions.
Aug 20, 19:07 UTC
Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Resolved - We believe we have resolved the issue blocking provisions on this EWR1 switch. Normal provisioning performance should be restored at this point.
Aug 17, 21:48 UTC
Investigating - We are investigating an issue with one of our EWR switches that is preventing new provisions from completing on that switch. This may cause some increase in provisioning failures in EWR1.
Aug 17, 20:42 UTC
Completed - The EWR RPP maintenance event is now completed. All cabinets are back on redundant power and running normally. If you notice any issues please reach out to us via email at support@packet.com.
Aug 17, 15:18 UTC
Update - Work continues to progress, we will provide another update once the maintenance has been completed.
Aug 17, 14:01 UTC
Update - Power maintenance started at 11:45 am UTC and is progressing as expected. At this time we expect the maintenance to be complete 1:45 pm UTC.
Aug 17, 12:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 11:00 UTC
Scheduled - Our Data Center Partner in EWR1 will be performing a Critical Power Maintenance on Saturday, August 17th, 2019, from 11:00 to 16:00 UTC.

We do not expect any major impact on our customer devices or our services during this maintenance. The only expected impact during this maintenance will be a loss of redundancy at the server level only for a short period of time as they work on the secondary power source.

If an additional preventative course of action is required to minimize service impact, further notification(s) will be provided. In the event of an unexpected impact, we will work with our DC & facilities staff to take immediate action to bring critical services back on-line as quickly as possible.

Please reach out via support@packet.com with any questions that you may have.
Aug 13, 18:38 UTC
Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.