All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
100.0 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.99 % uptime
Today
Packet Network Operational
Device Provisioning Operational
90 days ago
100.0 % uptime
Today
EWR1 Device Provisioning Operational
AMS1 Device Provisioning Operational
SJC1 Device Provisioning Operational
NRT1 Device Provisioning Operational
Packet Website ? Operational
EWR1 Block Storage Operational
AMS1 Block Storage Operational
SJC1 Block Storage Operational
NRT1 Block Storage Operational
Packet Customer VPN ? Operational
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
99.93 % uptime
Today
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 23, 2019
Resolved - This incident has been resolved.
Mar 23, 00:09 UTC
Monitoring - Our engineering team has identified the problem and have implemented a fix. We are currently monitoring.
Mar 22, 21:59 UTC
Investigating - We are currently investigating a provisioning issue in our NRT facility. Please reach out to support@packet.com with any questions.
Mar 22, 21:21 UTC
Mar 22, 2019
Completed - The scheduled maintenance has been completed.
Mar 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 UTC
Scheduled - On Friday, March 22nd at 17:00 UTC*, Packet will be performing a software upgrade on our Block Storage service in our NRT1 (Tokyo, Japan) availability zone. This maintenance will provide a software upgrade that will enhance the reliability and performance of the service.

The maintenance will last four (4) hours. Customers access to their block volumes will not be impacted during this maintenance. Please reach out via support@packet.com should you have any questions/issues.

*Here is a handy time zone converter for the maintenance start time:

UTC: 3/22 at 17:00
EWR: 3/22 at 13:00
AMS: 3/22 at 18:00
DFW: 3/22 at 12:00
NRT: 3/23 at 02:00
SJC: 3/22 at 10:00
Mar 18, 18:39 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:00 UTC
Scheduled - In continuation of our previously announced work, we will be carrying out additional backbone network upgrades and cabling in the Dallas, TX metro area (DFW1/DFW2) between the hours of 16:00-01:00 UTC on Thursday, March 21. We have assessed this work to be of low risk potential, due to multiple network-level redundancies in place. We are issuing this notice out of abundance of caution, but do not anticipate any provider/route changes during this period.

We will also be performing an emergency router upgrade on Thursday evening, between the hours of 02:00-07:00 UTC, to resolve configuration issues and replace defective power supply and line card hardware uncovered during the course of this week’s work. During this window, customers may notice provider shifts, and traffic traversing alternate paths, as we will be re-loading one of our redundant backbone routers. This work will be fully scripted, and we do not anticipate a total loss of connectivity during this window.
Mar 21, 04:54 UTC
Mar 21, 2019
Resolved - This incident has been resolved.
Mar 21, 23:27 UTC
Monitoring - The issue has been fixed and our team continues to monitor. Please reach out to support@packet.com with any questions you may have.
Mar 21, 21:10 UTC
Investigating - We have found errors within our provisioning system in our NRT1 facility. Customers attempting to deploy devices therein will run into failure messages. Additional updates to come. Should you have questions, reach out via support@packet.com.
Mar 21, 20:48 UTC
Completed - The SJC1 switch replacement has been completed.
Mar 21, 06:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 UTC
Scheduled - On Thursday, March 21st at 05:00 UTC*, Packet will be performing an emergency device replacement for a pair of switches in our SJC1 datacenter to alleviate some performance issues and instability problems we've noticed recently. Prior to the maintenance, the new replacement devices will be brought into version compliance and will improve the performance and stability of our network.

During the 4-hour maintenance, both switches will be brought offline simultaneously, resulting in a loss of connectivity to the server instances in the affected rack. While we do not anticipate this maintenance to occupy the entire 4-hour maintenance window, we're allotting this time frame to account for any unexpected issues that could arise.

As this event will impact only a single rack, customers with impacted server instances will receive an individual notice that includes a specific list of any affected servers.

Please reach out to support@packet.com, with any questions/concerns you may have.

*Here is a handy time zone converter for the maintenance start time:

UTC: 3/21 at 05:00
SJC: 3/20 at 22:00
AMS: 3/21 at 06:00
DFW: 3/21 at 00:00
FRA: 3/21 at 06:00
EWR: 3/21 at 01:00
NRT: 3/21 at 14:00
Mar 20, 19:39 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 17:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 16:58 UTC
Scheduled - On Wednesday, March 20th, Packet will perform network upgrades and datacenter cabling work in our Dallas, TX area facilities (DFW1 & DFW2). This work will continue throughout the day, from 16:00-01:00 UTC. During this window, we will be installing new metro optical equipment, in support of current and anticipated network traffic in the region. Datacenter and network POPs will be connected via multiple 100G ethernet links, routed over diverse dark fiber paths and equipment.

We do not foresee any service level impact, given the redundant backbone and provider connectivity deployed in these sites, however, we are issuing this notice out of an abundance of caution. Customers may see Internet and inter-datacenter traffic routed over different paths during this work. This work will be fully scripted and monitored at every stage by both our Datacenter and Network teams.

Please feel free to reach out to us at support@packet.com with any questions.
Mar 16, 16:35 UTC
Mar 20, 2019
Resolved - We appreciate your patience. Our networking & facilities teams have scheduled an emergency switch replacement that will occur this evening at 10pm PST, 1am EST, 05:00 UTC. For more details surrounding that, please review: https://status.packet.com/incidents/cgp1z57swgb7. Customers with instances on these particular switches are being emailed directly.
Mar 20, 19:42 UTC
Update - We have been seeing a decrease in performance on switch 1c5af202 over the last few hours. Our techs are currently troubleshooting the issue and are making arrangements to have a replacement switch sent to the facility.

Once we have an ETA for the switch we will provide a broad maintenance window which will get narrowed down as we receive and test the hardware.

We apologize for the inconvenience and appreciate your continued patience. Feel free to reach out via suport@packet.com with any questions that you may have.
Mar 19, 20:23 UTC
Update - Our networking team & on-site facilities crews are working to resolve this issue. We appreciate your continued patience and please forward any questions to support@packet.com
Mar 19, 17:56 UTC
Identified - Networking has identified the issue. We are working with our on-site operations team to implement a fix. Further updates are forthcoming. Please reach out via support@packet.com for any questions you may have.
Mar 19, 14:22 UTC
Investigating - We are currently investigating a potential switch issue in our SJC1 facility. Please reach out to support@packet.com with any questions.
Mar 19, 13:41 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 16:00 UTC
Scheduled - On Tuesday, March 19th, Packet will perform network upgrades and datacenter cabling work in our Dallas, TX area facilities (DFW1 & DFW2). This work will continue throughout the day, from 16:00-01:00 UTC. During this window, we will be installing new metro optical equipment, in support of current and anticipated network traffic in the region. Datacenter and network POPs will be connected via multiple 100G ethernet links, routed over diverse dark fiber paths and equipment.

We do not foresee any service level impact, given the redundant backbone and provider connectivity deployed in these sites, however, we are issuing this notice out of an abundance of caution. Customers may see Internet and inter-datacenter traffic routed over different paths during this work. This work will be fully scripted and monitored at every stage by both our Datacenter and Network teams.

Please feel free to reach out to us at support@packet.com with any questions.
Mar 16, 16:35 UTC
Mar 19, 2019
Resolved - This incident has been resolved.
Mar 19, 04:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 03:54 UTC
Investigating - We are currently investigating an issue affecting server provisioning and deprovisioning in our MRS1 Facility.
Mar 19, 02:43 UTC
Mar 18, 2019
Completed - The scheduled maintenance has been completed.
Mar 18, 23:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 UTC
Scheduled - On Monday, March 18th at 22:00 UTC*, Packet will be performing a device replacement for a pair of switches in our AMS1 datacenter to alleviate some performance issues and instability problems we've noticed recently. Prior to the maintenance, the new replacement devices will be brought into version compliance and will improve the performance and stability of our network.

During the 5-hour maintenance, both switches will be brought offline simultaneously, resulting in a loss of connectivity to the server instances in the affected rack. While we do not anticipate this maintenance to occupy the entire 5-hour maintenance window, we're allotting this time frame to account for any unexpected issues that could arise.

As this event will impact only a single rack, customers with impacted server instances will receive an individual notice that includes a specific list of any affected servers.

Please reach out to support@packet.com, with any questions/concerns you may have.

*Here is a handy time zone converter for the maintenance start time:

UTC: 3/18 @ 22:00
AMS: 3/18 @ 23:00
EWR: 3/18 @ 18:00
DFW: 3/18 @ 17:00
SJC: 3/18 @ 15:00
NRT: 3/19 @ 07:00
Mar 12, 14:25 UTC
Resolved - This incident has been resolved.
Mar 18, 09:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 08:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 05:53 UTC
Investigating - We are currently investigating an issue affecting server provisioning and deprovisioning in our DFW2 Facility.
Mar 18, 04:35 UTC
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - This incident has been resolved.
Mar 13, 21:59 UTC
Monitoring - Both AMS1 & SYD1 facilities are successfully provisioning devices. We will continue to monitor. Please reach out via supoort@packet.com should you have questions or encounter issues.
Mar 13, 20:44 UTC
Update - A fix for our AMS1 facility has been deployed, provisioning is succeeding without error. We continue to review issues within our SYD1 facility.
Mar 13, 20:29 UTC
Update - We apologize for the long duration of this event & appreciate your patience. Our engineering team continues to review the issue and the pending deployment of the fix.
Mar 13, 19:28 UTC
Identified - Our engineering team has identified the issue & a fix is being reviewed and soon implemented.
Mar 13, 17:03 UTC
Update - We are continuing to investigate this issue.
Mar 13, 17:01 UTC
Update - Our engineering team continues to investigate the cause of these errors. Additional updates & details forthcoming.
Mar 13, 16:14 UTC
Investigating - Our engineering team is investigating errors surrounding provisioning in both AMS1 & SYD1 facilities. This incident will prevent users in these facilities from having successful provisions. Additional updates forthcoming. Please reach out to support@packet.com with any questions.
Mar 13, 14:37 UTC
Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 03:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 UTC
Scheduled - On Tuesday, March at 12 at 03:00 UTC*, Packet will perform upgrades to a pair of switches in our EWR1 (Parsippany, NJ) datacenter to bring these devices into version compliance & improve the performance and stability of our network.

During the 2-hour maintenance a switch reboot will be required, resulting in a short loss of connectivity to server instances in the affected rack.

As this event will impact only a single rack, customers with impacted server instances will receive an individual notice that includes a specific list of any affected servers.

Please feel free to reach out to us at support@packet.com with any questions.


* Time Zone Conversion:
EWR1: 3/11 at 23:00
DFW1: 3/11 at 21:00
SJC1: 3/11 at 20:00
AMS1: 3/12 at 04:00
NRT1: 3/12 at 12:00
FRA1: 3/12 at 04:00
UTC: 3/12 at 03:00
Mar 11, 05:09 UTC
Mar 11, 2019
Resolved - This issue has been resolved. Please reach out to help@packet.com for any further issues, or questions.
Mar 11, 11:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 10:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 11, 10:44 UTC
Investigating - We are currently investigating reports of network issues affecting a single switch in our AMS1 facility.

Please feel free to reach out to us at support@packet.com with any questions.
Mar 11, 10:29 UTC
Completed - This event has been postponed. We will alert customers to a future date.
Mar 11, 01:55 UTC
Scheduled - On Monday, March 11th at 17:00 UTC*, Packet will be performing a software upgrade on our Block Storage service in our NRT1 (Tokyo, Japan) availability zone. This maintenance will provide a software upgrade that will enhance the reliability and performance of the service.

The maintenance will last two (2) hours. Customers access to their block volumes will not be impacted during this maintenance. Please reach out via support@packet.com should you have any questions/issues.

*Here is a handy time zone converter for the maintenance start time:

UTC: 3/11 at 17:00
EWR: 3/11 at 13:00
AMS: 3/11 at 18:00
DFW: 3/11 at 12:00
NRT: 3/12 at 02:00
SJC: 3/11 at 10:00
Mar 8, 01:29 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.