All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API Operational
90 days ago
99.99 % uptime
Today
Packet Customer Portal Operational
90 days ago
99.99 % uptime
Today
Packet Network Operational
Device Provisioning Operational
90 days ago
100.0 % uptime
Today
EWR1 Device Provisioning Operational
AMS1 Device Provisioning Operational
SJC1 Device Provisioning Operational
NRT1 Device Provisioning Operational
Packet Website ? Operational
EWR1 Block Storage Operational
AMS1 Block Storage Operational
SJC1 Block Storage Operational
NRT1 Block Storage Operational
Packet Customer VPN ? Operational
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning Operational
90 days ago
99.93 % uptime
Today
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning Operational
90 days ago
99.8 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019
Resolved - This incident has been resolved.
Apr 21, 15:11 UTC
Update - We are continuing to monitor for any further issues.
Apr 21, 13:10 UTC
Monitoring - We have resolved the issue and are monitoring the performance of the API.
Apr 21, 13:05 UTC
Identified - We have identified an issue with traffic routing to our API and are working on a fix.
Apr 21, 12:58 UTC
Investigating - We are currently investigating increasing errors accessing our API and Portals
Apr 21, 12:23 UTC
Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 19:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:30 UTC
Scheduled - On Thursday, April 18th at 18:30 UTC, we will be updating our API database cluster. During this update, provisions will be paused. Users may also experience intermittent API outages during this one-hour maintenance window. Please reach out via support@packet.com, with any issues/questions you may have.
Apr 16, 15:52 UTC
Resolved - This issue has been resolved. Reach out via support@packet.com with any issues you may see.
Apr 18, 14:55 UTC
Investigating - We are investigating reports of connectivity issues reaching a subset of customer devices within our AMS1 facility. Please reach out via supoort@packet.com if you should have any questions/issues.
Apr 18, 14:08 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 UTC
Scheduled - Packet will perform backbone network upgrades in our Amsterdam, Netherlands (AMS1) facility during the following (2) windows:

Wednesday, April 17, 2019, between 06:00 - 08:00 UTC
Thursday, April 18, 2019, between 06:00 - 08:00 UTC

During this window, we will be installing new backbone router and distribution switching hardware, in support of current and anticipated network traffic in the region. We will also migrate some of our peering and backbone capacity over to a new router in the datacenter, with support for greater 100G provider connectivity.

We do not foresee any service level impact, given the redundant backbone and provider connectivity deployed in these sites, however, we are issuing this notice out of an abundance of caution. Customers may see Internet and inter-datacenter traffic routed over different paths during this work; in addition, anycast BGP and Global IP customers may see traffic preferring other Packet datacenter locations throughout the change window. This work will be fully scripted and monitored at every stage by both our Datacenter and Network teams.

Please feel free to reach out to us at support@packet.com with any questions.
Apr 12, 21:39 UTC
Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 UTC
Scheduled - Packet will perform backbone network upgrades in our Amsterdam, Netherlands (AMS1) facility during the following (2) windows:

Wednesday, April 17, 2019, between 06:00 - 08:00 UTC
Thursday, April 18, 2019, between 06:00 - 08:00 UTC

During this window, we will be installing new backbone router and distribution switching hardware, in support of current and anticipated network traffic in the region. We will also migrate some of our peering and backbone capacity over to a new router in the datacenter, with support for greater 100G provider connectivity.

We do not foresee any service level impact, given the redundant backbone and provider connectivity deployed in these sites, however, we are issuing this notice out of an abundance of caution. Customers may see Internet and inter-datacenter traffic routed over different paths during this work; in addition, anycast BGP and Global IP customers may see traffic preferring other Packet datacenter locations throughout the change window. This work will be fully scripted and monitored at every stage by both our Datacenter and Network teams.

Please feel free to reach out to us at support@packet.com with any questions.
Apr 12, 21:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 UTC
Scheduled - On Wednesday, April 17th at 05:00 UTC* Packet will perform upgrades to a pair of switches in our SJC1 (San Jose, California) facility to bring devices into version compliance.

During the maintenance, please be advised that connectivity in SJC1 will be intermittently unavailable for up to two (2) hours. During the maintenance a switch reboot will be required, resulting in a short loss of connectivity.

This event will impact a single rack. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support@packet.com with any questions.

*Here is a handy time zone converter for the maintenance start time:

UTC: 4/17 at 05:00
SJC: 4/16 at 22:00
AMS 4/17 at 07:00
DFW: 4/17 at 00:00
EWR: 4/17 at 01:00
FRA: 4/17 at 07:00
NRT1: 4/17 at 14:00
Apr 2, 12:57 UTC
Apr 16, 2019
Resolved - This incident has been resolved. Please reach out via support@packet.com, should you encounter issues.
Apr 16, 20:12 UTC
Investigating - Our engineering team is investigating provisioning errors in some of our facilities. Please reach out to support@packet.com should you experience issues.
Apr 16, 19:14 UTC
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - Due to some unforeseen circumstance, our Network Operation team have decided to abort and work on re-scheduling this maintenance.
Apr 12, 06:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 05:00 UTC
Scheduled - On Friday, April 12th at 05:00 UTC* Packet will perform upgrades to a pair of switches in our SJC1 (San Jose, California) facility to bring devices into version compliance.

During the maintenance, please be advised that connectivity in SJC1 will be intermittently unavailable for up to two (2) hours. During the maintenance a switch reboot will be required, resulting in a short loss of connectivity.

This event will impact a single rack. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support@packet.com with any questions.

*Here is a handy time zone converter for the maintenance start time:

UTC: 4/12 at 05:00
AMS: 4/12 at 07:00
DFW: 4/12 at 00:00
EWR: 4/12 at 01:00
FRA: 4/12 at 07:00
SJC: 4/11 at 22:00
NRT: 4/12 at 14:00
Apr 8, 16:19 UTC
Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.