All Systems Operational

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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API   Operational
90 days ago
100.0 % uptime
Today
Packet Customer Portal   Operational
90 days ago
99.99 % uptime
Today
Packet Network   Operational
Device Provisioning   Operational
90 days ago
100.0 % uptime
Today
EWR1 Device Provisioning   Operational
AMS1 Device Provisioning   Operational
SJC1 Device Provisioning   Operational
NRT1 Device Provisioning   Operational
Packet Website   ? Operational
EWR1 Block Storage   Operational
AMS1 Block Storage   Operational
SJC1 Block Storage   Operational
NRT1 Block Storage   Operational
Packet Customer VPN   ? Operational
SEA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
DFW2 Provisioning   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2019
Completed - The scheduled maintenance has been completed.
Jan 23, 19:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 EST
Scheduled - On Wednesday, January 23rd, 2019 at 18:00EST, Packet perform upgrades to a pair of switches in our FRA1 (Frankfurt, Germany) datacenter to bring devices into version compliance.

During the maintenance, please be advised that connectivity in FRA1 will be intermittently unavailable for up to two (2) hours. During the maintenance a switch reboot will be required, resulting in a short loss of connectivity.

This event will impact a single rack. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support@packet.com with any questions.
Jan 17, 11:51 EST
Jan 22, 2019
Completed - The scheduled maintenance has been completed.
Jan 22, 19:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 EST
Scheduled - On Tuesday, January 22nd, 2019 at 18:00EST, Packet will perform an upgrade to a pair of switches in our AMS1 (Amsterdam, Netherlands) datacenter to bring devices into version compliance.

During this maintenance, please be advised that connectivity in AMS1 will be intermittently unavailable for up to two (2) hours. During this maintenance, a switch reboot will be required, which will result in a short loss of connectivity.

This event will impact a single rack. The owner of organizations with impacted machines will receive an individual notice that includes a specific list of impacted instances.

Please feel free to reach out to us at support@packet.com with any questions.
Jan 17, 11:50 EST
Jan 21, 2019
Resolved - This incident has been resolved.
Jan 21, 18:25 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 18:18 EST
Investigating - We are currently investigating a provisioning failure in our SJC1 datacenter.
Jan 21, 17:34 EST
Jan 20, 2019
Postmortem - Read details
Jan 21, 18:31 EST
Resolved - The reboot process has completed. Should you experience issues, please reach out via support@packet.com.
Jan 20, 22:45 EST
Investigating - We will be rebooting several blade switches in AMS1

This will cause a temporary network outage for t1.small.x86 servers in the AMS1 facility.

Please stay tuned for further updates.
Jan 20, 18:24 EST
Jan 19, 2019
Resolved - This incident has been resolved.
Jan 19, 09:54 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 09:33 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 08:32 EST
Investigating - Engineering is reviewing the influx of provisioning failures within our EWR1 facility.
Jan 19, 07:42 EST
Jan 18, 2019

No incidents reported.

Jan 17, 2019
Resolved - This incident has been resolved.
Jan 17, 07:41 EST
Identified - Issue identified, and should be resolved. We will be monitoring.
Jan 17, 07:14 EST
Jan 16, 2019
Resolved - A fix has been implemented that will allow us to better detect f API interruptions in the future. At this time, this issue has been resolved. Should you experience issues with our portal/API please reach out via community slack, or support@packet.com.
Jan 16, 11:28 EST
Monitoring - This morning, we experienced an API interruption from roughly 8:32am to 8:36am EST. We are currently investigating the issue. Please reach out to support@packet.com if you have any further questions.

Thank you,
Team @Packet
Jan 16, 09:48 EST
Jan 15, 2019
Resolved - This incident has been resolved.
Jan 15, 01:01 EST
Update - There was API network issues that caused provisions to be stuck in our queue. We have resolved it now and if you see any provisions taking longer than usual contact us at help@packet.com
Jan 15, 00:02 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 00:01 EST
Jan 14, 2019
Completed - The scheduled maintenance has been completed.
Jan 14, 23:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 EST
Scheduled - On Monday, January 14th at 21:00 EST, we will be performing a rolling switch upgrade to multiple pairs of switches in our EWR1 (Parsippany, New Jersey) data center to bring devices into version compliance.

During this maintenance, be advised that connectivity in EWR1 will be intermittently unavailable for up to ten (10) hours and customers may lose connectivity if a reboot is needed. Please note, each switch pair takes approximately two (2) hours to upgrade, so users will not be impacted for the full maintenance window. Customers having dual bonded links to this set of switches should experience very minimal if any outage.

This event will impact multiple racks. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support@packet.com with any questions.

Thanks,
Team @ Packet

* Here is a handy time zone converter for the maintenance start time:
New York, USA Mon, Jan 14, 2019 at 9:00 pm EST
Dallas, USA Mon, Jan 14, 2019 at 8:00 pm CST
Los Angeles, USA Mon, Jan 14, 2019 at 6:00 pm PST
Tokyo, Japan Tue, Jan 15, 2019 at 11:00 am JST
Amsterdam, Netherlands Tue, Jan 15, 2019 at 3:00 am CET
Corresponding UTC Tue, Jan 15, 2019 at 02:00
Jan 10, 18:07 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 EST
Scheduled - On Saturday, January 12th at 01:00 EST, we will be performing a software patch in our SEA1 (Seattle, Washington) data center to one of our core routers.

During this maintenance, be advised that connectivity in SEA1 will be intermittently unavailable for up to two (2) hours. This event will require two reboots. During this time, customer will lose connectivity for up to 15 minutes.

This event will impact the facility as a whole. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support@packet.com with any questions.

Thanks,
Team @ Packet

*Here is a time zone converter for the maintenance time:

New York, USA Sat, Jan 12, 2019 at 1:00 am EST
Dallas, USA Sat, Jan 12, 2019 at 12:00 midn CST
Los Angeles, USA Fri, Jan 11, 2019 at 10:00 pm PST
Tokyo, Japan Sat, Jan 12, 2019 at 3:00 pm JST
Amsterdam, Netherlands Sat, Jan 12, 2019 at 7:00 am CET
Corresponding UTC Sat, Jan 12, 2019 at 06:00
Jan 11, 15:00 EST
Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 03:00 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 9, 02:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 01:01 EST
Scheduled - On Wednesday, January 9th at 01:00AM EST, we will be performing a switch upgrade to a pair of switches in our SJC1 (San Jose, California) data center to bring devices into version compliancy.

During this maintenance, be advised that connectivity in SJC1 will be intermittently unavailable for up to two (2) hours. Customers having dual bonded links to this set of switches should experience very minimal if any outage.

This event impacts a single rack, and therefore a small number of customer machines. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support.packet.com with any questions.

Thanks,
The Team at Packet
Jan 7, 17:35 EST