Doorman VPN Issues

Incident Report for Equinix Metal

Resolved

We have deployed and verified a fix to resolve the inability to connect to customer private IP space. Please reach out via help@packet.net should you continue to experience issues.

Posted Mar 12, 2018 - 21:38 UTC

Update

We continue to investigate issues with MTU and the inability to connect to customer private IP space.

Posted Mar 09, 2018 - 14:27 UTC

Update

Enabling/Disabling VPN from the customer portal is now functioning. We continue to investigate issues with MTU.

Posted Mar 08, 2018 - 15:41 UTC

Identified

We are tracking issues with our Customer VPN (Doorman), which may cause errors in the portal and inability to connect over your Private IP space. We are working to deploy a fix.

Posted Mar 08, 2018 - 13:50 UTC