Packet API & Portal Down

Incident Report for Equinix Metal

Resolved

The issue has been resolved and stable for the last 90 minutes.

Posted Jul 15, 2020 - 16:29 UTC

Monitoring

The API and Portal error rates have improved and are responding normally. We continue to investigate.

Posted Jul 15, 2020 - 15:21 UTC

Update

We are continuing to investigate this issue.

Posted Jul 15, 2020 - 14:58 UTC

Investigating

We are experiencing a major outage affecting the packet API, various customer facing services will be affected by this. Please bear with us while we investigate and address the issue.

Posted Jul 15, 2020 - 14:41 UTC

This incident affected: Equinix Metal API, Equinix Metal Portal, and Device Provisioning.