Start Date: 11/19/2018 at 5:50 PM EST
End Date: 11/19/2018 at 6:43 PM EST
Internal Ticket: #1306
Description: SCJ1 Network Issue
On Monday, November 19th 2018, Packet performed an emergency modification to our master firewall in our SJC1 facility, which started at 5:50 PM EST and was resolved at 6:43 PM EST.
The incident was limited to a single rack, which included a small amount of our c1.small config type.
During the incident, our networking team discovered a rule that was discarding legitimate traffic. The discarded traffic was all IPv4. Any IPv6 communication was not affected.
After further investigation, the affecting rule was modified to restore normal traffic patterns. Due to the nature of the incident, our internal network monitoring was not able to alert us in time.
All times are in EDT.
Monday, November 19, 2018