NRT1: Provisioning Failures

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Mar 21, 2019 - 23:27 UTC

Monitoring

The issue has been fixed and our team continues to monitor. Please reach out to support@packet.com with any questions you may have.

Posted Mar 21, 2019 - 21:10 UTC

Investigating

We have found errors within our provisioning system in our NRT1 facility. Customers attempting to deploy devices therein will run into failure messages. Additional updates to come. Should you have questions, reach out via support@packet.com.

Posted Mar 21, 2019 - 20:48 UTC

This incident affected: Asia-Pacific (Tokyo (TY)).