Platformwide: Provisioning Failures

Incident Report for Equinix Metal

Resolved

This issue is now resolved. As always, feel free to reach out to support@packet.com if you should need assistance.

Posted Dec 22, 2018 - 02:28 UTC

Monitoring

Provisioning events are processing without incident. We continue to monitor. Please reach out via support@packet.com should you encounter issues.

Posted Dec 22, 2018 - 01:59 UTC

Identified

As of 6pm EST our engineering noticed an influx of failures surrounding device provisioning. This would have resulted in some devices to fail the provisioning process. A fix has been implemented, new provision requests should complete without issue. Please reach out via support@packet.com should you encounter issues.

Posted Dec 21, 2018 - 23:00 UTC

This incident affected: Device Provisioning.