Location: AMS1
Description: Blade Switch Reboot
Date: 20 January 2019
Duration (all times UTC):
Start: 18:11
End: 03:45
Outage Details
On Sunday, January 20th at 18:11 UTC, Packet was made aware of network issue in a rack in our AMS1 facility.
During the event our networking team came across a switch issue affecting the secondary interfaces of blade switch bsw2a.mbc1.r02b09. A reload was required, which successfully resolved the problem.
An emergency reload on a blade switch in our AMS1 facility was performed starting at 23:24 and was resolved at 03:45.
Timeline
All times are in UTC.
20 January to 21 January
18:11: the first report came in about a potential blade switch issue.
23:24: Networking team performed a reboot on the blade switch that manages the t1.small.x86 configurations in AMS1.
03:45: Networking team confirmed successful reboot of the blade switch.
This outage was centralized around a local traffic issue and limited to a servers behind the identified blade switch.