EWR1: Provisioning and Deprovisioning Issue

Incident Report for Equinix Metal

Resolved

This incident has been resolved. Provisioning services in our EWR1 datacenter are now back to normal.

Posted May 11, 2020 - 16:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2020 - 10:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 11, 2020 - 10:03 UTC

Investigating

Our engineering team is investigating the provisioning and deprovisioning issue in EWR1 facility. Please reach out to support@packet.com should you experience issues.

Posted May 11, 2020 - 08:27 UTC

This incident affected: Device Provisioning.